5 RCM KPIs, What Every FQHC Health Center CFO Should Track
Key Takeaways Five metrics carry most of the signal: days in accounts receivable, clean claim rate, net collection rate, denial rate, and cost to collect. Track them together, never in isolation — the same headline movement can mean opposite things. Standard ambulatory benchmarks need adjusting for FQHCs; PPS encounter rates, wraparound reconciliation, and sliding-scale populations shift what a realistic target looks like. A denial rate is a starting point, not a diagnosis; the denial category tells you where the fix belongs. Measurement only pays when someone acts on it — a scorecard reviewed quarterly catches problems a quarter late. For a Federally Qualified Health Center CFO, the revenue cycle is either being managed or merely observed after the fact, and the difference comes down to five numbers that can be produced on demand. Most finance teams already track some of them. Fewer track them together, and fewer still measure them against targets that account for how community health...