What Is the Difference Between In-House IT & Managed Services? Facts to Know
Key Takeaways Traditional IT support (break-fix) only responds after something fails — managed IT works to prevent failures before they happen. A managed IT agreement typically covers help desk support, 24/7 monitoring, cybersecurity, cloud management, backups, and strategic planning under one predictable monthly fee. SMB downtime can cost anywhere from $8,000 to $100,000 per hour — one serious outage can easily wipe out a full year of savings from delaying IT investment. Predictable monthly pricing (typically $100-$250 per user) makes budgeting straightforward and eliminates the surprise invoices that come with break-fix support. There is a hidden cost side to unmanaged IT that most business owners never see coming — and the numbers are worth understanding before making any IT decisions. Most small and medium-sized businesses reach a tipping point with IT. Things break, someone scrambles to fix them, productivity halts, and the invoice arrives at the worst possible time. That cycle is...